The AiDEX app is a receiver of the Continuous Glucose Monitoring System (CGMS). Used for daily detection and self-management of blood glucose levels. And is intended for use by patients at home and in healthcare facilities.

The App synchronizes and displays the sensor glucose data every 5 minutes. Moreover, the app also aids in detection of episodes of hyperglycaemic and hypoglycaemia

The wireless communication interval between the app and  AiDEX Continuous Glucose Monitoring System is two seconds. Meanwhile, the blood glucose data measured by the CGMS is updated every 5 minutes. 

The AiDEX app is compatible with the following devices:

iOS Compatibility List:

iPhone 6 and later versions

Compatibility List:


Samsung Galaxy J3 (Sm-J330)
Samsung Galaxy J3 (SM-J337)
Samsung Galaxy A11 (SM-A115)
Samsung Galaxy A21 (SM-A215)
Samsung Galaxy A51 (SM-A515)
Samsung Galaxy A6 (SM-A600)
Samsung Galaxy A6+ (SM-A605)
Samsung Galaxy A7 (SM-A750)
Samsung Galaxy J5 (SM-J530)
Samsung Galaxy Note 10
Samsung Galaxy Note 10+
Samsung Galaxy Note 8
Samsung Galaxy Note 9
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S20 (SM-G980 / SM-G981)
Samsung Galaxy S20 Ultra (SM-G988)
Samsung Galaxy S20+ (SM-G985 / SM-G986)
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy A10 (SM-A105)
Samsung Galaxy A10e (SM-A102)
Samsung Galaxy A50 (SM-A505)
Samsung Galaxy A70s (SM-A707)
Samsung Galaxy A70 (SM-A705)
Samsung Galaxy A71 (SM-A715)
Samsung Galaxy A71 (SM-A715)
Samsung Galaxy Note 20 (SM-N980)
Samsung Galaxy M31 (SM-M315)
Samsung Galaxy Note 20 5G (SM-N981)
Samsung Galaxy Note 20 Ultra (SM-N985)
Samsung Galaxy Note 20 Ultra 5G (SM-N986)
Samsung Galaxy S20 FE (SM-G780 / SM-G781)
Samsung Galaxy S21 5G (SM-G991)
Samsung Galaxy S21 Ultra 5G (SM-G998)
Samsung Galaxy A71 5G (SM-A716)


LG G7 (ThinQ)
LG G8 ThinQ
LG V40 ThinQ


Google Pixel
Google Pixel 2 XL
Google Pixel 3
Google Pixel 3 XL
Google Pixel 4
Google Pixel 4XL
Google Pixel XL
Google Pixel 3a
Google Pixel 3a XL
Google Pixel 4a
Google Pixel 5 5G


Huawei P20
Huawei P20 Pro

Minimum Requirements for Software Installation:

Operating System (OS): iOS 14 and above
Memory: 2GB RAM
Storage: Minimum 200 MB
Network: WLAN (Wireless Local Area Network) or cellular network, as well as Bluetooth function
Screen Resolution: 1334 x 750 pixels

Model No.: RC2103 (mg/dL), RC2104 (mmol/L)
Operating System (OS): Android 10.0 and above.
Memory: 3GB RAM
Storage: Minimum 200 MB
Network: WLAN (Wireless Local Area Network) or cellular network, as well as Bluetooth function
Screen Resolution: 480 x 320 pixels


Interpretation of the real-time blood results should be based on the glucose trends and several sequential readings over time. 

AiDEX™ Continuous Glucose Monitoring System used with below medical devices. 


MicroTech Medical Model No.







Personal Diabetes Assistant (PDA)



we are here to help

Whenever you need us

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To address defects in a product, customers are advised to provide evidence of the defect to customer service. This evidence could be in the form of a short video or a screenshot that clearly demonstrates the issue with the product. Such proof is necessary to assist customer service in understanding and resolving the problem effectively.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*For safety and hygiene reasons, we cannot accept the return of opened products

Dubai Distribution Cente
Get in Touch with us