All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

We offer international shipping to the following zones (countries):

Zone Country  $ Zone Country  $ Zone Country $ Zone Country $
1 Bahrain           40 3 Libya          50 5 Mauritania           152 6 Seychelles     167
1 Kuwait           40 3 Canada      50 5 Morocco           152 6 Zambia     167
1 Oman           40 5 Nigeria           152 6 Zimbabwe     167
1 Qatar           40 Zone Country  $ 5 Rwanda           152 6 Maldives     167
1 Qatar           40 4 South Africa        115 5 Tanzania           152
1 Saudi Arabia           40 4 Taiwan        115 5 Tunisia           152 Zone Country $
1 India           40 4 Indonesia        115 5 Uganda           152 7 Benin     184
Zone Country  $ 4 Japan        115 5 Brunei           152 7 Burkina Fa.     184
2 Bangladesh             82 4 Korea         115 5 Cambodia           152 7 Cameroon     184
2 Bhutan             82 4 Malaysia        115 5 Laos           152 7 Cape Verd.     184
2 Pakistan             82 4 Philippines        115 5 Mongolia           152 7 Côted'Ivoire     184
2 Iraq             82 4 Singapore        115 5 Myanmar           152 7 Ivory Coast     184
2 Austria             82 4 SriLanka        115 5 Nepal           152 7 Equatorial     184
2 Azores             82 4 Thailand        115 5 Vietnam           152 7 Gabon     184
2 Madeira             82 4 Bulgaria        115 5 Mongolia           152 7 Gambia     184
2 Portugal             82 4 Croatia        115 5 Morocco           152 7 Ghana     184
2 Belgium             82 4 Czech Re.        115 7 Guinea     184
2 Spain             82 4 Estonia        115 Zone Country  $ 7 Guinea Bis.     184
2 Cyprus             82 4 Hungary        115 6 Angola           167 7 Liberia     184
2 Denmark             82 4 Latvia        115 6 Botswana           167 7 Mali     184
2 Finland             82 4 Lithuania        115 6 Central Af.           167 7 Niger     184
2 France             82 4 Poland        115 6 Chad           167 7 Senegal     184
2 Germany             82 4 Romania        115 6 Comoros           167 7 Sierra Le.     184
2 Holland             82 4 Slovak Re.        115 6 Congo            167 7 Togo     184
2 Netherlands             82 4 Slovenia        115 6 Democratic           167 7 East Tim.     184
2 Ireland             82 Zone Country  $ 6 Eswatini            167 7 Ceuta     184
2 Italy             82 5 Algeria        152 6 Lesotho           167 7 Melilla     184
2 Luxembo.             82 5 Burundi        152 6 Madagascar           167 Zone Country  $
2 Malta             82 5 Djibouti        152 6 Malawi           167 8 UAE       16
2 Sweden             82 5 Eritrea        152 6 Mauritius           167 Zone Country  $
2 Lebanon             82 5 Ethiopia        152 6 Mozambique           167 9 USA     148
2 Turkey             82 5 Kenya        152 6 Namibia           167  10 Egypt 

Deliveries are made from 1:00PM until 10:00 PM on working days. We will contact you via text message or phone call with the phone number you provided at checkout to notify you on the day of our arrival. 

If we received you order before 5:00PM, it will be scheduled for the next day delivery.

If you order was placed after 5:00PM, it will be delivered 2 days after you order date.

In-store pickup

We don’t offer this option.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [diabetes Cloud] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification or SMS from our service provider which will include a tracking number  you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 working days of receiving your shipping confirmation email, please contact us at contact@diabetescloud.org with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, The product packaging is unopened and the outer seal has not been tampered with. And we will refund the full order amount minus the shipping costs for the return. 

Please check the full return policy Cancelation and Return Policy.

If you have any further questions, please don't hesitate to contact us at contact@diabetescloud.org.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To address defects in a product, customers are advised to provide evidence of the defect to customer service. This evidence could be in the form of a short video or a screenshot that clearly demonstrates the issue with the product. Such proof is necessary to assist customer service in understanding and resolving the problem effectively.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


*For safety and hygiene reasons, we cannot accept the return of opened products

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