Exactive EQTM blood glucose and Exactive Test Strips are covered by warranty policy as below.
Exactive EQ™ startup kit: is covered with a 2 years warranty from the date of manufacturing printed on the kit package, warranty only against product defects.
Exactive EQ™ Test Strips: Have maximum of three year shelf store from manufacturing date printed on the Test Strips package, and covered by a 1 year warranty from manufacturing date against product defects
If you wish to report a defect in your devices, please contact our technical support team by phone or request call back.
Exactive EQTM Meter And Exactive EQTM Test Strips are Medical Devices that are non-returnable, non-refundable if the product outer seal had been tampered*. All item must be in the same condition that you received to be eligible for return.
*For safety and hygiene reasons, we cannot accept the return of opened products.