يمكنك إلغاء تعاقدك مع آيديكسTM ، إيكويلTM مضخة الأنسولين اللاصقة و إكزاكتيف إي كيوTM منتجات جهاز قياس نسبة السكر في الدم قبل أن تتلقى إخطارًا بالشحن عن طريق الاتصال بنا على الفور عبر contact@diabetescloud.org أو واتساب .
يجب أن يكون العنصر الخاص بك في نفس الحالة التي تلقيتها. عبوة المنتج غير مفتوحة ولم يتم العبث بالتغليف الخارجي * ، وفي عبوته الأصلية. ستحتاج أيضًا إلى إيصال أو إثبات الشراء.
Whenever you need us
Upon receipt of the startup kit, you are entitled to a 14-day cancellation period from the contract, provided that the product's inner packaging remains unopened and the QC (Quality Control) check sticker is intact, even if the outer shipping packaging has been opened.
Please contact Customer Care (call or WhatsApp) at +97148714544 for assistance on how to return the package to us.
We will refund you the full purchase price excluding the delivery cost.
The refund process will commence after receiving the product and applying a quality check on the returned item, In case of product defects, please provide our customer service with evidence of the defect such as a short video, a screenshot, or the like.
For safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of sensors, personal diabetes assistants (PDA) or transmitters. And products should be disposed as instructed.
We are unable to offer any refunds for sensors, PDAs or transmitters that have not been opened.
For safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of equil™ Patch Insulin Pump System kit, Pump reservoir and patch cannula. And products should be disposed of as instructed.
We are unable to offer any refunds for products that have been opened.
or safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of Exactive EQ™ Blood Glucose Meter or strips nor Exactive EQ™ test strips . And products should be disposed of as instructed.
We are unable to offer any refunds for products
that have been opened.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To address defects in a product, customers are advised to provide evidence of the defect to customer service. This evidence could be in the form of a short video or a screenshot that clearly demonstrates the issue with the product. Such proof is necessary to assist customer service in understanding and resolving the problem effectively.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.